The lessor/agent is responsible for keeping the property in good condition and fit for the tenant/resident to live in, which includes carrying out maintenance requests. If you have a maintenance request then please read on. Please note it is the tenant/resident responsibility to look after the property and keep it clean and free from damage. For more info visit http://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs.
If you have a problem in your unit then please send a maintenance request through to our office either via email (preferred) or in writing and post to our contact address. Please include:
- Unit number
- Best contact numbers
- Problem/maintenance request
- How long has problem has occurred for?
- Consent for manager and/or required trades people/contractors to allow access to the property to carry out repairs
Note: If you have a specific time you don’t want the maintenance to be carried out (ie morning between 7-10am) then please state so.
We will respond to all requests as soon as possible. All emergency repairs will be carried out within 7 days. Minor maintenance requests (such as a leaking tap) will be carried out within 14 days.